Practice MB-240 Online - Study MB-240 Test

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Microsoft MB-240 certification exam tests the candidate's knowledge across a range of topics, including field service management processes, scheduling and dispatching, inventory management, customer management, and analytics and reporting. MB-240 Exam is designed to measure the candidate's ability to configure and implement Dynamics 365 Field Service to meet the needs of their organization.

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Field Service Mobility Management: 10-15%

Microsoft MB-240 Exam covers a range of topics including service agreements, work orders, resource scheduling, inventory management, and more. Candidates will need to demonstrate their ability to configure and customize Field Service applications to meet the needs of their organization. They will also need to be familiar with the various tools and technologies used in Field Service, such as the Field Service mobile app, Connected Field Service, and IoT devices.

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q116-Q121):

NEW QUESTION # 116
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?

Answer: D

Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-work-orders


NEW QUESTION # 117
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted, and Account to Adventure Works. You also enter an expiration date of four (4) months from today.
Does this meet the goal?

Answer: A


NEW QUESTION # 118
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:


NEW QUESTION # 119
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.
Solution: Reset intervals per time group detail impacts the appointment sequence, ensuring even distribution within time group limits.
Does this meet the goal?

Answer: A


NEW QUESTION # 120
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset.
Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
If you test all 3 scenarios in Dynamics the above are the correct options. The key thing is if the product is marked as "used" and the work order goes to Open-Completed or any later stage like Closed-Posted, the product is converted to a customer asset.


NEW QUESTION # 121
......

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